Safari booking terms; For over 21 years, we have been specializing in customized and tailor-made luxury and budget safaris in East Africa countries. We use our expertise and professional partners in the field to plan the ideal safari experience in all countries we operate in. Each safari is different in structure and cost, depending on specific individual needs, desires, interests, and we are committed to being flexible, however, the following terms and conditions apply.
1. Deposit
We require deposit as indicated below to confirm reservation as per the requested itinerary and balance payable 60 days prior to the safari or accommodation date.
If it’s a last-minute booking, our reservations officer you are dealing with will advise you on the best mode of payment agreeable to you.
2. Cancellation Policy: Safari booking terms & cancellations terms amended:
In the event any cancellation is done, we only charge what hotels charge us and the rest returned to clients less bank transfer charges within 90-180 days as indicated below:
• Between 0-7 days before safari date – 100% is charged.
• Between 8 – 35 days before safari – 25% or 50% is charged depending on the lodge/camp.
• Between 36 – 60 days – 10% is charged.
• 60 days and over – full payment refunded fewer bank charges for the transfer and 2.5% operation cost
Refunds due to you in the event of safari cancellation can only be credited to the original credit / debit card used in making of initial payment, if within 6-months of paying. If the period is longer than 6-months refunds will be made directly to the traveler’s bank account.
RELEASE PERIOD: All reservation-related requests, cancellations, or amendments must be submitted in writing to our reservation office. For block bookings, group series bookings, and FIT bookings, Agent are kindly requested to provide sales update for peak season bookings 90 days before the check-in date and for low/shoulder season bookings 45 days before the check-in date. The hotel reserves the right to release 50% of non-utilized/balance rooms that remain unsold. Final sales updates and final payment are required 60 days before peak season bookings and 30 days before low/shoulder season bookings. SINGLE ROOM POLICY: A maximum of 3 single rooms per group can be reserved at the single room rate. Any additional requests for single rooms will be subject to a charge at the double room rate.
3. Method of Payment
Payments to be made directly into our bank account through a bank transfer or through a secure online link. However, all payments must be made in full and free of any bank/credit card charges.
4. Travel Insurance
Each client must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation, and curtailment as the booking will be subject to cancellation penalties as detailed above.
5. Visas and Passports
It is important that you thoroughly check your visa requirements before your intended date of travel, as Denhum Holidays we cannot be held responsible should necessarily visa requirements not be fulfilled. All visitors are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, the entry will be denied, and the person is likely to be detained pending return to their country of origin. For more details and how to apply online, visit Kenya Immigration website for E-Visa application.
Be advised that Kenya’s Electronic Travel Authorization (ETA) system is now operational. All travelers, including infants and children (except citizens of Kenya and East African Community partner states) arriving in Kenya from 4th January 2024, are required to apply for ETA online link prior to their arrival.
REQUIREMENTS – ALL TRAVELLERS
REQUIREMENTS – DEPENDING ON COUNTRY OF RESIDENCE / TRAVEL HISTORY
Travellers are eligible to apply for ETAs within 3 months of their arrival date in Kenya. Following the application, a confirmation will be sent to the email address submitted in the application. Upon approval, the ETA will be sent to the same email address.
Standard processing time for ETAs is three working days and the status of applications can be checked at any time on the ETA website using the ETA reference number.
All previous visa entry requirements for Kenya are now replaced by the requirement of ETAs. All e-visas currently in process will be issued and travelers with existing e-visas will be granted access to Kenya within the validity period of 90 days, without the additional requirement of an ETA.
Do not hesitate to contact us for any clarification or assistance.
6. Air tickets
In order to comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, name, and surname (as indicated in their passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information at the time of your reservation.
The airfare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket is issued.
Denhum Holidays cannot be held responsible should airlines discontinue flights on certain routing or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Denhum Holidays Limited.
7. General – Travel in Kenya & Tanzania
7.1 Malaria
It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist, or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.
7.2 Yellow Fever
Yellow fever vaccinations are no longer a legal requirement for entry into many countries but have seen it as a must as you close bonders between Kenya, Tanzania, and Uganda. Please note however that your country of origin or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.
7.3 Dietary Requirements
Any special dietary requirements must be advised at the time of booking or well in advance at the check-in desk in all hotels, lodges, and tented camp. We will do our utmost to comply with your requirements.
7.4 Preferred clothing on safari
Recommend light cotton shirts and trousers/shorts. The best colors are khaki, beige, and white. Light cotton, long-sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months.
7.5 Gratuities
Tips are at your discretion and how you feel satisfied with services offered which can be given in Kenya shillings or dollars.
8. Has your question been answered above? Do not hesitate to contact us for any clarification or need any information.
